Frequently Asked Questions
Duty free is the system of sales at retail outlets that are exempt from the payment of certain local or national taxes and duties, allowing to reduce the price of the featured goods. According to the Customs Code goods cannot be imported to the domestic market and can be sold exclusively to those customers, who are leaving the territory of Georgia.
To purchase goods in duty free, you need to be a passenger leaving the territory of Georgia (by plane or by vehicle).
MyDutyFree is a service for pre-ordering goods in duty-free stores at border checkpoints in Georgia. Currently, the service is available in the duty-free store at the Kazbegi-Upper Lars checkpoint. Using the service, before crossing the border, you can obtain relevant and comprehensive information, concerning the price and availability of the goods, offered in duty free store, as well as place a pre-order for the required goods at a discount of 5%.
A pre-order involves choosing items in duty free and pre-ordering them before you start your journey. Information about your pre-order is forwarded to staff at duty-free store. By the time you arrive at the border checkpoint, your order will have already been put together for you. You can collect it and pay for it at a pickup point. The pre-order service allows you to plan your purchase beforehand, save time at the border and get a discount.
To make a pre-order on our website, choose items from the range of products on the site and add them to your cart. Having chosen items, go to your cart, enter your name, approximate time of arrival at a border checkpoint and contact information and click the "Checkout" button. Please note: in order to use the service and get a discount, you have to make a pre-order not earlier than 48 hours and no later than 2 hours before the approximate time of arrival at the checkpoint. Information about your order will be sent to your e-mail address.
To edit your order, please, contact our customer support via email email@example.com. If you want to refuse from certain items in your order, tell the cashier directly in the store. For the goods that you add to the order in the store at the checkpoint, unfortunately, the discount is not applied.
You can pick up your order in the duty-free store at the checkpoint that you have selected when placing your pre-order. Contact the cashier at the MyDutyFree pickup point - to receive the order, tell the name you have specified when placing your order, or the order number.
Payment is made after you have checked items from your order at MyDutyFree pickup point in the store. The price of the goods is set in euros, but you can pay in: USD, RUB, GEL (Georgian lar), TRY (Turkish lira), AMD (Armenian dram), AZN (Azerbaijani manat). The cost of the goods in another currency is calculated according to the rate of this currency in euros, which is set on the day of sale. Duty-free stores at checkpoints also accept cards of the following payment systems: Visa, Mastercard.
Mydutyfree.net provides 5% discount on all goods displayed on the site, except promotional items, as well as items with the price below 5 EUR and tobacco products.
Currently partner discounts are not available for stores at border checkpoints.
In order to place a pre-order, registration on mydutyfree.net is not required. But after registration you can view order history, create wishlists and cancel orders. Registration also simplifies the process of making a pre-order. You can register using your email address, or through social network accounts Vkontake and Facebook.
The store has such restrictions on the purchase:
- Cigarettes: no more than 5 blocks of cigarettes from the whole range.
- Alcohol, sweets, tea, coffee, perfumery: no more than 5 items of the same product (the number of different products in the purchase is not unlimited).
In case of technical problems on the site please contact with our support firstname.lastname@example.org